Frontier Customers Were “Ripped Off” According to the FTC

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Frontier

The Federal Trade Commission is not mincing words about how Frontier treated those who subscribed to the company’s internet service. Apparently, people who lived in areas that only had access to the provider’s DSL service were misled into believing just how fast the service would be.

According to Ars Technica, the FTC took Frontier to court in 2021, ending in a settlement. However, this lawsuit only applied to citizens in California. Following the lawsuit, which includes Frontier paying $8.5 million, plus $250k for Californias legal fees and restitution to customers, the FTC’s Bureau of Consumer Protection Director Samuel Levine had the following to say:

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“Frontier lied about its speeds and ripped off customers by charging high-speed prices for slow service. Today’s proposed order requires Frontier to back up its high-speed claims. It also arms customers lured in by Frontier’s lies with free, easy options for dropping their slow service.”

Aside from the financial penalties, the FTC is forcing Frontier to back up its claims regarding service speeds. Additionally, Frontier must be upfront with the speeds DSL customers should expect, and customers will no longer be required to pay a fee for canceling service.

An upside to the settlement is that Frontier must agree to install, within four years, fiber infrastructure to service 60,000 customers. However, I wouldn’t keep my hopes up because Frontier left a bankruptcy filing promising 350k new fiber drops by 2026.

Although I’m not familiar with Frontier’s DLS service, I was a very brief customer of theirs when the company took over Verizon’s fiber service. By brief, I mean less than two weeks. During the first day of Frontier running the service, there was a significant outage which lasted two days. Upon service being restored, internet speeds were drastically slower, coming in at about 35% of the advertised speed. This lasted for another week when I canceled my account. Frontier expected me to pay $200 for exiting my contract early. Yeah, I didn’t do that, and Frontier didn’t push the issue.

Do you have any experience with Frontier? Let us know in the comments section below.

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[Source: Ars Technica]

[Source: Ars Technica]


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